When it comes to shipping a vehicle, many customers are tempted to go with the lowest quote they receive. After all, who doesn’t want to save money? However, in the auto transport industry, the old saying “you get what you pay for” often rings true. Some companies engage in deceptive practices to undercut their competition, and while their prices may be attractive, the risks involved are significant. Customers need to be aware of the various ways these companies cheat the system, particularly when it comes to insurance and compliance with Federal Motor Carrier Safety Administration (FMCSA) regulations.
One common scam involves companies that operate multiple trucks but only insure one or a few of them. To avoid the costs of insuring their entire fleet, these companies will rotate insurance policies between trucks, depending on which one is most likely to be inspected. This means that at any given time, a significant portion of their fleet is on the road without insurance coverage. For the customer, this is a ticking time bomb. If an uninsured truck is involved in an accident, the customer’s vehicle may not be covered for damages, leaving them with potentially thousands of dollars in repair costs or even a total loss. The short-term savings from going with the cheapest option can quickly evaporate in the face of such a disaster.
Another way shady companies cut corners is by manipulating their safety and compliance records. The FMCSA requires transport companies to maintain certain safety standards, but some operators find ways to game the system. They might falsify records, skip necessary vehicle maintenance, or ignore hours-of-service regulations to keep their trucks on the road longer. These practices not only endanger the drivers but also put customers’ vehicles at risk. A company that doesn’t prioritize safety is more likely to be involved in accidents or experience breakdowns, leading to delays, damage, or even total loss of the vehicle being transported.
Customers might also fall victim to brokers who work with these unscrupulous carriers. Some brokers, in a bid to offer the lowest possible prices, will partner with any carrier willing to take the job, regardless of their reputation or compliance history. This can lead to a situation where the customer is unaware that their vehicle is being transported by a company that doesn’t meet basic safety and insurance standards. In the end, what seemed like a great deal can turn into a nightmare if something goes wrong during the transport.
In conclusion, while it might be tempting to choose the lowest bid when shipping a vehicle, it’s essential to consider the potential risks. Companies that cheat the system to save money are cutting corners that can directly impact the safety and security of your vehicle. Customers should thoroughly research any auto transport company they’re considering, ensuring that the carrier is fully insured and compliant with FMCSA regulations. By doing so, they can avoid the hidden dangers of working with shady companies and ensure their vehicle arrives safely at its destination.
Tips to avoid the pitfalls of the auto transport industry:
1. FMCSA’s Safer System
Website: FMCSA Safer System
Use: Customers can search for auto transport companies by their USDOT or MC number to check their safety records, insurance status, and compliance with FMCSA regulations. This is an essential step in verifying a company’s legitimacy.
2. Better Business Bureau (BBB)
Website: BBB
Use: The BBB provides ratings and reviews of businesses, including auto transport companies. Customers can check for complaints, how they were resolved, and overall customer satisfaction.
3. Transport Reviews
Website: Transport Reviews
Use: This site features customer reviews specifically for auto transport companies. It’s a good resource for gauging the experiences of others with particular companies.
4. Verify Insurance Coverage
Tip: Customers should always ask for a copy of the carrier’s insurance certificate. This document will show the types and amounts of coverage the carrier has. It’s important to verify that the policy is current and that it covers the entire duration of the transport.
5. Avoiding Low-Ball Quotes
Tip: If a quote seems significantly lower than others, it’s likely too good to be true. Customers should be wary of companies offering exceptionally low prices, as these often indicate corner-cutting practices or hidden fees.
6. The FMCSA’s “Look Before You Book” Campaign
Website: Look Before You Book
Use: This campaign by the FMCSA provides tips and resources for consumers to avoid fraud and scams when booking auto transport services. It includes a checklist and detailed guides on what to look for in a reputable carrier.
7. Ask for References
Tip: Customers can request references from the auto transport company. Speaking directly with previous customers can provide insight into the company’s reliability and practices.
8. Use Licensed and Bonded Brokers
Tip: If using a broker, customers should ensure they are licensed and bonded by the FMCSA. A licensed broker is required to adhere to certain standards, reducing the risk of fraud.
9. Verify USDOT and MC Numbers
Tip: Legitimate auto transport companies are required to have a USDOT number and an MC number. Customers can verify these numbers through the FMCSA Safer System to ensure the company is registered and authorized to operate.
10. Google Reviews and Social Media
Tip: Customers can also check Google Reviews and social media platforms for real-time feedback on a company’s performance. This can provide additional context beyond what’s found on formal review sites. Check out Simple Car Shipping’s reviews here
Author: Drew Levine Owner of Simple Car Shipping